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Curriculum Vitae

  • Skills
  • Experience
  • Education
  • Hobbies
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Summary:

Successful Business Operations Consultant and Implementation Specialist with over 4 years of experience leading strategy and process improvement, running marketing campaigns and providing technical support. Previously: founder of consulting company focusing on data management, process optimization and scale. Strong networking and customer service skills developed from commercial experience.
  • MSc Candidate in International Management at Trinity College Dublin. Expected Graduation in 2017 with First Class Honours.
  • Eligible to work in Ireland and the US.

 


 

Key Skills Assessment

IMPLEMENTATION & PROJECT MANAGEMENT – Proven success managing training and onboarding and implementing strategy and best practices, resulting in lasting customer relationships and retention.

MARKETING STRATEGY – Adept at identifying customer goals and pain points in order to build strategic plans and execute to achieve key metrics.

 

Areas of Expertise

  • Project Management
  • Training & Developement
  • Performance Analysis
  • Business Developement
  • Inbound Marketing
  • Customer Service
  • Public Speaking & Presentations
  • Content Strategy
  • Relationship Building
  • Research
  • Social Media
  • HTML5 & CSS

 

Professional Experience

Next Generation Recruiting, Dublin, Ireland

HubSpot Implementation Specialist :  March 2017 – May 2017

  • Short-term contract to advise and implement best practices for the management and integration of HubSpot software.
  • Optimize processes, design and build campaigns, measure success and evaluate overall business impa

HubSpot, Cambridge, MA

Senior Implementation Specialist :  March 2015 – September 2016

  • Manage account funnel of 30 customers at a time for 90-day implementation period
  • Address customers’ technical issues, decreasing the number of calls fielded by the Support Team.
  • Serve as the point of contact for marketing strategy and technical support, including HTML and CSS coding
  • Run trainings and provide guidance for new employees on the Implementation Specialist team, build innovative playbooks and foster continued learning.

     

Key Contributions

  • Deployed HubSpot software and developed digital marketing campaigns for over 100 customers
  • Ranked top 15% in monthly performance amongst Implementation Specialist Team
  • Promoted to Senior Implementation Specialist in April 2016, following prior promotion to Implementation Specialist, level 2 in October 2015, 6 months after initial hire.
  • Customer NPS of 100% in 2016 to date.  

 

Measured Marketing Lab, Northampton, MA

Account Manager : August 2014 – February 2015

  • Spearheaded marketing campaigns for various industries focusing on clients’ short- and long-term needs
  • Built and fostered strategic relationships with existing and potential clients gaining valuable insight into different businesses issues and needs
  • Improved digital marketing performance by leveraging website data and metrics
  • Managed online and offline systems, mainly client websites, e-commerce platforms and marketing systems
 

Victory Assisting, Northampton, MA

Founder : August 2012 – August 2014

  • Founded and launched company providing client-based service and consulting.
  • Managed an average weekly of 5 new clients and between 5 and 8 projects, focused on data management, research, accounts and budgets, website management and newsletter production.
  • Designed, implemented and managed computer- and cloud-based solutions for accounting, project planning, employee tracking and supply chain management.
  • Negotiated prices and contracts to plan and coordinate client events.

Odyssey Bookshop, South Hadley, MA

Textbook Manager : 2012

  • Managed textbook inventory in-line with store-wide budget.
  • Liaised with multiple circles, including distributors, publishers and professors.
  • Hired and trained seasonal personnel.

Institute of International Education, Washington, D.C.

Intern : 2011

  • Coordinated State Department-sponsored projects for the International Visitor Leadership Program (ILVP). § Managed overall program, including international travel, accommodation and insurance.

 

Amherst Books, Amherst, MA

Customer Service + Sales Associate : 2009 - 2012

  • Provided customer service in-store, over the phone and online
  • Engaged with customers to determine specific needs, make recommendations, and place special orders
  • Organized and hosted book-related events for the academic and literary community of Amherst
  • Researched, recommended, and located titles; utilized in-store inventory system and online resources

 Education

Trinity College Dublin, Dublin, Ireland

Master of Science in International Management : Anticipated 2017

 

University of Massachusetts, Amherst, MA

Bachelor of Arts in Social Thought and Political Economy : 2012

  • Graduated Magna Cum Laude (equivalent to II.i level Honors)

 

University of Massachusetts, Amherst, MA

Bachelor of Arts in Middle Eastern Studies : 2012

  • Graduated Magna Cum Laude (equivalent to II.i level Honors)

 

Certifications:

HubSpot : Inbound Marketing, Inbound Sales, HubSpot certifications

General Assembly : Digital Marketing certificate

 


 

Hobbies:

Bar trivia, NPR podcasts, reading, crossword puzzles + coffee, keto-friendly cooking, cocktails, running and yoga.


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