--- title: Tori Zopf | CV description: On this page you'll find an up-to-date online CV for Tori Zopf, currently a Senior Implementation Specialist at HubSpot. You can also download a PDF version of Tori's CV. --- [![MountVictory_ToriZopf](http://www.historyontherocks.com/hubfs/Victory_Assisting/VA_PaperclipMountain.png "MountVictory_ToriZopf")](https://www.torizopf.com?hsLang=en) --- # Curriculum Vitae [![Download a PDF](https://no-cache.hubspot.com/cta/default/495828/4f6c72ca-4c78-4b8a-a8c7-271001b0f5e4.png)](https://cta-redirect.hubspot.com/cta/redirect/495828/4f6c72ca-4c78-4b8a-a8c7-271001b0f5e4)   ---   ## Key Skills Assessment **IMPLEMENTATION & PROJECT MANAGEMENT **– Proven success managing training and onboarding and implementing strategy and best practices, resulting in lasting customer relationships and retention. **MARKETING STRATEGY **– Adept at identifying customer goals and pain points in order to build strategic plans and execute to achieve key metrics.   **Areas of Expertise** | - Project Management | - Training & Developement | - Performance Analysis | | --- | --- | --- | | - Business Developement | - Inbound Marketing | - Customer Service | | - Public Speaking & Presentations | - Content Strategy | - Relationship Building | | - Research | - Social Media | - HTML5 & CSS | ---   ## Professional Experience **Next Generation Recruiting, **Dublin, Ireland ***HubSpot Implementation Specialist *:*  *March**** 2017 – May 2017** - Short-term contract to advise and implement best practices for the management and integration of HubSpot software. - Optimize processes, design and build campaigns, measure success and evaluate overall business impa **HubSpot, **Cambridge, MA ***Senior Implementation Specialist *:*  *March**** 2015 – September 2016** - Manage account funnel of 30 customers at a time for 90-day implementation period - Address customers’ technical issues, decreasing the number of calls fielded by the Support Team. - Serve as the point of contact for marketing strategy and technical support, including HTML and CSS coding - Run trainings and provide guidance for new employees on the Implementation Specialist team, build innovative playbooks and foster continued learning.   **Key Contributions** - Deployed HubSpot software and developed digital marketing campaigns for over 100 customers - Ranked top 15% in monthly performance amongst Implementation Specialist Team - Promoted to Senior Implementation Specialist in April 2016, following prior promotion to Implementation Specialist, level 2 in October 2015, 6 months after initial hire. - Customer NPS of 100% in 2016 to date.****  ****   [**Measured Marketing Lab**](http://www.measuredmarketinglab.com/), Northampton, MA ***Account Manager***** : August 2014 – February 2015** - Spearheaded marketing campaigns for various industries focusing on clients’ short- and long-term needs - Built and fostered strategic relationships with existing and potential clients gaining valuable insight into different businesses issues and needs - Improved digital marketing performance by leveraging website data and metrics - Managed online and offline systems, mainly client websites, e-commerce platforms and marketing systems   [**Victory Assisting**](https://www.victoryassisting.com?hsLang=en), Northampton, MA ***Founder***** : August 2012 – August 2014** - Founded and launched company providing client-based service and consulting. - Managed an average weekly of 5 new clients and between 5 and 8 projects, focused on data management, research, accounts and budgets, website management and newsletter production. - Designed, implemented and managed computer- and cloud-based solutions for accounting, project planning, employee tracking and supply chain management. - Negotiated prices and contracts to plan and coordinate client events. [**Odyssey Bookshop**](http://www.odysseybks.com/), South Hadley, MA ***Textbook Manager***** : 2012** - Managed textbook inventory in-line with store-wide budget. - Liaised with multiple circles, including distributors, publishers and professors. - Hired and trained seasonal personnel. **Institute of International Education**, Washington, D.C. ***Intern* : 2011** - Coordinated State Department-sponsored projects for the International Visitor Leadership Program (ILVP). § Managed overall program, including international travel, accommodation and insurance.   **Amherst Books**, Amherst, MA ***Customer Service + Sales Associate***** : 2009 - 2012** - Provided customer service in-store, over the phone and online - Engaged with customers to determine specific needs, make recommendations, and place special orders - Organized and hosted book-related events for the academic and literary community of Amherst - Researched, recommended, and located titles; utilized in-store inventory system and online resources --- ##  **Education** **Trinity College Dublin**, Dublin, Ireland Master of Science in International Management : Anticipated 2017   **University of Massachusetts**, Amherst, MA Bachelor of Arts in Social Thought and Political Economy : 2012 - Graduated Magna Cum Laude (equivalent to II.i level Honors)   **University of Massachusetts**, Amherst, MA Bachelor of Arts in Middle Eastern Studies : 2012 - Graduated Magna Cum Laude (equivalent to II.i level Honors)   **Certifications:** **HubSpot : **Inbound Marketing, Inbound Sales, HubSpot certifications **General Assembly : **Digital Marketing certificate   ---   **Hobbies:** Bar trivia, NPR podcasts, reading, crossword puzzles + coffee, keto-friendly cooking, cocktails, running and yoga. --- Connect   | [![1467597670_email-2048-black.png](http://www.historyontherocks.com/hubfs/1467597670_email-2048-black.png "1467597670_email-2048-black.png")](mailto:tori@torizopf.com) | [![1467597662_instagram-2048-black.png](https://www.torizopf.com/hs-fs/hubfs/1467597662_instagram-2048-black.png?width=50&name=1467597662_instagram-2048-black.png "1467597662_instagram-2048-black.png")](https://www.instagram.com/torizopf/) | [![LinkedIn Logo in black](http://www.historyontherocks.com/hubfs/1467597698_linkedin-2048-black.png "1467597698_linkedin-2048-black.png")](https://www.linkedin.com/in/torizopf) | [![1467598015_goodreads-2048-black.png](http://www.historyontherocks.com/hubfs/1467598015_goodreads-2048-black.png "1467598015_goodreads-2048-black.png")](https://www.goodreads.com/torizopf) | | --- | --- | --- | --- | [[fa icon="chevron-up"]](https://www.torizopf.com/tori-zopf-cv#)